Shipping

 
 

LOCAL ORDERS:

We offer FREE shipping to all South African residents on orders over 800ZAR

Any order under 800ZAR will be charged 100ZAR for an Express Door-to-Door courier service. 

All orders will arrive within 7-10 working days unless otherwise stipulated.

If you have any questions regarding shipping please mail us and we'll be in touch. hello@jessica-anne.co.za

INTERNATIONAL ORDERS:

All shipping fees are calculated at checkout however if you'd like to order more than 5 items you will be charged a higher shipping fee.

If you order an Expedited Mail Service, your parcel will be delivered in 4-5 working days.

Ordinary airmail will take from 2 weeks to 3 months to arrive depending on how busy the posting system is. If you'd like an Express Door-to-Door service please contact us on hello@jessica-anne.co.za and we'll be happy to help!

In most cases, any customs or import duties are charged once the parcel reaches its destination country. 

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.

Jessica Anne has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

We'd recommend you contact your local customs office for current charges, if you're wondering,  before you order. So that you are not surprised by charges you were not expecting.

RETURNS:

If you ordered the wrong size or are not absolutely, 100% happy with the product/s that you have chosen, you may return them to us within 7 days of delivery. We will offer you an exchange – provided that the products are returned in perfect condition, unworn, and with the original label attached.

Send us an e-mail  (hello@jessica-anne.co.za) with your name, number and physical address sharing your concerns/questions/queries and we’ll organize a courier to come and pick up your parcel. 

Unfortunately, due to high shipping costs, we can’t offer international returns at this stage.